Privacy Policy

1. Introduction

This Privacy Policy explains how IHSAAN OASIS ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website, use our services, or interact with us in any way.

We are committed to respecting your privacy and ensuring the security of your personal data. This policy outlines your rights regarding your personal information and how we comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Contact details (name, email address, telephone number, postal address)
• Donation information (donation amount, frequency, payment method)
• Account information (username, password)
• Communication preferences
• Tax-related information for Gift Aid claims (where applicable)

2.2 Technical Information

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website or source
• Cookies and similar technologies

3. How We Collect Your Information

We collect information through:

• Direct interactions (when you donate, register for an account, sign up for newsletters, or contact us)
• Automated technologies (cookies, server logs, pixels)
• Third parties (payment processors, social media platforms)

4. How We Use Your Information

We use your information for the following purposes:

4.1 Legitimate Interests

• Processing donations and maintaining accurate records
• Providing our services and responding to your inquiries
• Improving our website and services
• Analyzing website usage and trends
• Preventing fraud and ensuring security

4.2 With Your Consent

• Sending marketing communications about our campaigns, fundraising activities, and events
• Using cookies that are not strictly necessary for website functionality

4.3 Legal Obligations

• Complying with legal and regulatory requirements
• Tax reporting and financial record-keeping

5. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

5.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

5.2 Analytics Cookies

We use analytics cookies to help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and your experience.

5.3 Marketing Cookies

These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. These cookies can share that information with other organizations or advertisers.

6. Sharing Your Information

We may share your information with:

• Service providers (payment processors, IT service providers, email service providers)
• Legal and regulatory authorities when required by law
• Professional advisers (auditors, lawyers, insurers)

We do not sell your personal information to third parties and will only share your information as described in this policy.

7. Data Security

We have implemented appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

While we take all reasonable steps to protect your information, no system is completely secure. We cannot guarantee the absolute security of your data transmitted over the internet.

8. Your Rights

Under data protection laws, you have rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to request the deletion of your personal information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time
• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the details provided below.

9. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For donors, we typically retain donation information for 7 years to comply with tax and accounting regulations. For marketing communications, we will retain your information until you opt out or request deletion.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised "last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

IHSAAN OASIS
123 Oxford Street
London, UK W1D 2LG
Email: [email protected]
Phone: +44 20 1234 5678

Last Updated: April 19, 2025